Warranty And Support
How To Handle An Inverter Warranty Replacement
A support workflow for logging an inverter fault, collecting evidence, replacing hardware and closing the warranty case.
How To Handle An Inverter Warranty Replacement
An inverter warranty case should be handled as a support and warranty workflow, not as an isolated message thread.
Recommended flow:
1. Create a support ticket linked to the client, project, product, and serial. 2. Add the fault description and priority. 3. Create a technician call-out job card. 4. Upload photos, error codes, and test results. 5. Escalate to supplier or RMA where required. 6. Record replacement hardware and recommissioning notes. 7. Close with a client-facing report.
Marketing point: SolarOps helps an installer prove the replacement was diagnosed, approved, installed, and handed back correctly.